Our services

One-year warranty with on-site engineer debugging service

We provide a comprehensive one-year warranty for our paper packaging machines. This warranty includes on-site support from our skilled engineers who will ensure proper installation, configuration, and performance optimization of the machine. Our engineers will visit the customer's location to provide personalized assistance and resolve any technical issues that may arise during the warranty period.

24-hour telephone customer service

Our commitment to customer satisfaction extends to round-the-clock telephone customer service specifically tailored for paper packaging machines users. Our team of knowledgeable and responsive customer service representatives is available 24/7 to provide prompt assistance and guidance for any inquiries, troubleshooting, or operational queries related to the paper cup machine.

Free replacement of parts within one year

As part of our warranty service, we offer free replacement of parts for the paper packaging machines within the first year of purchase. We understand the importance of uninterrupted production for our customers, and thus, we strive to ensure that any faulty or damaged parts are promptly replaced without any additional cost, minimizing downtime and maximizing operational efficiency.

Provide customers with a procurement parts list

In order to facilitate the procurement process for our valued customers, we provide a comprehensive and up-to-date parts list specifically tailored for paper packaging machines. This list includes all the necessary components and spare parts required for maintenance, repairs, and replacements. By offering this procurement parts list, we aim to streamline the purchasing process and empower our customers to easily source and acquire the required parts from trusted suppliers.